Disclaimer & Regulatory Disclosure

Effective date: 17 October 2026

1. About mSave Africa

mSave Africa is a technology platform developed and operated by SOKOWANDA LIMITED in Rwanda. The platform facilitates customer–merchant connections, cashback and loyalty initiatives, savings-related tools, savings group participation features, WhatsApp-based services, mobile money statement analysis, AI-generated insights, and financial literacy and awareness activities.

mSave aims to help customers benefit from eligible rewards, choose to save their cashback, and connect with participating merchants and savings communities.

2. No Banking or Deposit-Taking Services

mSave Africa is not a bank, a deposit-taking institution, or a licensed financial institution. Unless expressly authorized under applicable law, mSave does not accept deposits from the public, operate as a bank, or represent itself as a provider of regulated financial services.

References to saving, savings goals, savings groups or financial opportunities describe platform features or arrangements and must not be interpreted as a representation that mSave itself holds, safeguards or guarantees customer funds.

Where a service involves regulated financial activities, those activities must be provided by appropriately authorized institutions, subject to applicable laws, approvals and contractual arrangements.

3. Cashback and Loyalty Rewards

Cashback and loyalty rewards are subject to the terms and conditions of the relevant merchant, campaign or programme. Eligibility, reward amounts, availability, expiry dates, redemption methods and other conditions may vary.

Cashback is not guaranteed on every transaction, and mSave does not guarantee that every merchant will offer rewards. Customers are responsible for reviewing the applicable programme terms before participating.

Cashback and loyalty rewards are distinct from bank deposits, interest-bearing savings accounts and investment returns. Unless explicitly stated under an applicable authorized arrangement, rewards should not be treated as deposits or guaranteed financial returns.

4. Savings Goals and Savings Groups

mSave may provide tools or features that enable customers to track savings goals or participate in savings group initiatives. Customers remain responsible for their saving decisions, contributions and participation in group arrangements.

The terms, governance, contribution requirements, withdrawal conditions and responsibilities of any savings group depend on its specific arrangements and applicable law. Where funds are held, transferred or administered by a financial institution or another authorized provider, that provider's terms and conditions apply.

mSave does not guarantee the performance of a savings group, the repayment of group contributions, or the availability of funds held by third parties. Users should understand the applicable arrangements before contributing money to a group or other savings-related service.

5. Merchant Relationships and Customer Communications

mSave facilitates connections between participating merchants and customers through available loyalty, cashback, promotional and communication features.

Merchants remain responsible for the accuracy of their product descriptions, prices, offers, promotions, fulfilment obligations and customer service. Participation in mSave does not constitute a guarantee of a merchant's quality, solvency, reliability or performance.

Customer information and communications are subject to the applicable Privacy Policy, consent requirements and data protection laws. Merchants may only access or use customer information as permitted by the platform's rules and applicable law.

6. Financial Institution Partnerships

mSave may collaborate with financial institutions and other service providers to connect customers with relevant financial products or opportunities. The relevant partner is responsible for the financial products and regulated services it provides, including its eligibility requirements, contractual terms, disclosures, fees and regulatory obligations.

The existence of a partnership does not mean that every product or service available through a partner is provided, endorsed, guaranteed or insured by mSave. Users should review the relevant provider's terms and verify its authorization where appropriate before entering into a financial arrangement.

7. Financial Literacy and Information

Educational materials and general financial information provided through mSave are for informational and awareness purposes. They do not constitute individualized financial, investment, legal, tax or other professional advice. Users should consider their circumstances and seek qualified professional guidance where appropriate.

mSave does not guarantee that following any educational material or suggestion will result in savings, profits, financial success or any particular outcome.

8. Regulatory Sandbox Disclosure

mSave Africa graduated from Cohort 6 of the National Bank of Rwanda (BNR) Regulatory Sandbox in the Payment Aggregator category.

Sandbox graduation is not, by itself, a payment service provider licence, a banking licence, a deposit-taking licence, or blanket authorization to conduct regulated financial activities. It should not be interpreted as a guarantee by BNR of the platform's performance, security, financial products or outcomes for users. Any regulated activities remain subject to the applicable legal and regulatory requirements.

9. WhatsApp Bot and Digital Channels

mSave provides access to selected platform features through WhatsApp and other supported digital channels. Feature availability may vary. WhatsApp is a third-party service, and its own terms, privacy practices and availability conditions apply.

Users should avoid sharing passwords, PINs, one-time verification codes or other sensitive authentication credentials in chatbot conversations.

10. Payments and Merchant Transactions

Payment functionality is subject to the availability of supported integrations and the applicable terms of the relevant payment service provider or financial institution.

mSave does not represent itself as a bank or deposit-taking institution. The provision of a payment interface or payment-related technology does not, by itself, mean that mSave is authorized to perform every regulated payment activity.

Users should verify transaction details and payment confirmations through the relevant supported service. Payment execution, settlement, reversals and refunds may be subject to third-party terms and processing times.

11. Mobile Money Statement Analysis

mSave may analyze supported MTN Mobile Money statements uploaded by users to identify transactions and summarize money coming in and going out. The accuracy and completeness of the results depend on the quality, format and content of the uploaded statement and the platform's ability to interpret it.

Users should review extracted information and verify important totals against their original statement. Statement analysis should not be assumed to represent a complete record of a user's finances.

12. Artificial Intelligence and Generated Recommendations

mSave uses AI-powered tools to generate insights and general suggestions from available user-provided information. AI-generated results may be inaccurate, incomplete, outdated or unsuitable for a user's individual circumstances, and should be treated as informational support rather than definitive conclusions.

Users should independently verify important results before making financial decisions. AI outputs do not constitute individualized investment, lending, legal, tax or other regulated professional advice, and mSave does not guarantee that following an AI-generated suggestion will result in savings, profits or any particular financial outcome.

13. Customer Information

Customer information may be processed to provide supported transactions, loyalty programmes, reward tracking and customer engagement features, in accordance with the applicable Privacy Policy and law. Direct marketing and promotional communications must comply with applicable consent and opt-out requirements.

14. Platform Availability and Accuracy

Although SOKOWANDA LIMITED seeks to maintain a reliable platform, mSave may experience interruptions, maintenance periods, technical errors or temporary unavailability. Information displayed on the platform may change as offers, services, partnerships and features evolve. We aim to maintain accurate information but do not guarantee that all information will always be complete, current or error-free.

Nothing in this disclaimer excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

15. Third-Party Services

The platform may contain links to, integrations with, or references to third-party websites, merchants, mobile money operators, payment providers, WhatsApp, financial institutions and other services. Third-party services are subject to their own terms and privacy policies. To the extent permitted by applicable law, SOKOWANDA LIMITED is not responsible for independent third-party services, representations or actions beyond its legal responsibilities.

16. Limitation of Liability

To the extent permitted by applicable law, SOKOWANDA LIMITED shall not be liable for indirect or consequential losses arising from the use of the platform, reliance on general educational information or AI-generated insights, merchant offers, or independent third-party services.

Nothing in this section excludes liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing in this disclaimer overrides any rights or remedies available to users under applicable law.

17. Changes to This Disclaimer

SOKOWANDA LIMITED may update this disclaimer to reflect changes in the platform, partnerships, services, or applicable legal and regulatory requirements. The latest version will be published on the mSave Africa website with its effective date.

18. Contact Information

For questions about this disclaimer, platform services or regulatory disclosures, contact SOKOWANDA LIMITED at info@msave.africa.

mSave Africa — a product of SOKOWANDA LIMITED, Rwanda.
Money Has Only One Language. Save Me Today! I Will Save You Tomorrow.